Privacy Policy

Last updated: 19 October 2026

1. Controller

The controller responsible for the processing of your personal data is Gustavo Vargas (Motoloop), Krönlein 7a, 97236 Randersacker, Germany. See our Imprint. You can reach us at info@motoloop.eu.

2. What we collect

• Account data: email, display name and profile details you provide.
• Rider activity: routes, rides, hangouts, posts and reviews you create.
• Location: used to show nearby riders and businesses. Visibility is controlled by the rider.
• Approximate location before sign-up: before you have an account, the app asks whether it may use your approximate location. If you agree, it sends that location, rounded to about 1 km, to find the best rated public routes within 100 km of you. We do not store it in your profile or in any record linked to your account. If you decline, the app carries on without it.
• Business rider-intent analytics: aggregated engagement counts shown to businesses. Individual rider identities are never exposed to businesses.
• Technical data: device, log and essential cookie data needed to run the service.

3. Legal bases (Art. 6 GDPR)

Contract performance (running your account and providing the service), legitimate interest (security and aggregated, non-identifying analytics) and, where required, your consent.

4. Sharing & processors

We use service providers ("processors") to operate Motoloop, for example cloud hosting and database, website hosting, payment processing and email delivery. See Recipients & processors below. We do not sell personal data.

5. Cookies

We use only essential cookies required to run the site and keep you signed in. No analytics, tracking or advertising cookies. See our Cookie Policy.

6. Your rights

Under the GDPR you have the right to access, rectification, erasure, restriction, portability and objection, and to lodge a complaint with a supervisory authority. To exercise these, contact info@motoloop.eu.

7. Retention

We keep personal data only as long as needed for the purposes above: account and profile data until you delete your account; content you post until you remove it; technical logs for a short period for security. Raw GPS points recorded during a ride or navigation are kept for 7 days; after that we keep only a simplified line of the ride, until you delete your account. In-app notifications are deleted after 90 days. Raw business analytics events are deleted after 90 days; after that business analytics are kept only in aggregated, non-identifying form.

8. Recipients & processors

To run Motoloop we work with a small number of carefully selected service providers who act as processors on our behalf, in the following categories:

• Cloud hosting, database & authentication: within the EU.
• Website hosting: within the EU (Germany).
• Payment processing: for business subscriptions and per-lead billing. This may involve a transfer to the USA under EU Standard Contractual Clauses.
• Maps & media delivery: to display maps and serve images.
• Transactional email: account, billing and notification messages.

A current list of the specific sub-processors we use is available on request at info@motoloop.eu.

Questions? info@motoloop.eu